![]() For example, you may create an easy-to-find knowledge article, optimized for search, to help customers resolve an issue fast. Customer effort: Are you putting too much onus on the customer? Determine ways to reduce customer effort.Has a frustrating customer service experience contributed to churn? Customer retention: Pay attention to what happens after the customer disconnects.Revenue: Review your contact center analytics to determine if quality customer service is contributing to a higher number of transactions or greater sales per customer.To gauge CSAT, send out quick surveys to get a sense of how happy customers are following their interaction with your service team. Customer satisfaction: High customer satisfaction (CSAT) is still the holy grail for service teams.Here are some best practices to keep in mind based on the five most important service metrics today: Analyze a range of metrics to better understand the customer and their relationship with your company overall. Handle time is an important metric, but it doesn’t tell you the whole story. Ask agents for their feedback so that you can improve the experience for every employee. Train them on the latest features and functions. Technical expertise: Ensure your technology is intuitive for agents.Provide opportunities to shadow and collaborate with experts to improve their product knowledge. Encourage agents to study company protocols, products, and services. Product knowledge: Update all employees on any new releases or updates.Express the importance of putting yourself in the customer’s shoes. Teach agents the basics of communication, including listening, positive language, persuasion, and empathy. Interpersonal skills: At the end of the day it’s how you make people feel that matters the most.Focus on development of both hard and soft skills including: It’s important to provide ongoing training to support agents in their more complex roles. As a result, 55% of agents say they need better training to do their jobs well. 20.Agents today must actively listen, exhibit empathy, showcase product knowledge, and deliver a personalized experience to every customer, all while resolving cases quickly. Platform details: M1 Ultra Mac Studio, Monterey 12.6.1, FCP 10.6.5, Apple Pro Video Formats 2.2.4, Apple RED Workflow ver. If you can upload some of that to DropBox I'll be happy to examine it. I don't have any Canon RAW material to test. Re playing or previewing the RAW file in EditReady, that works for RED RAW. I just tried applying a RED IPP2 LUT in EditReady to 8k V-Raptor material and transcoded it to H264, and that worked fine. Re using a LUT with RAW material, that also works OK in EditReady with RED RAW. That's a common reason people would use a LUT but with color space conversion you don't need it for that case. I just tested that with 6k material from a Komodo and 8k from a V-Raptor. Re transcoding from RAW to H264 with color conversion (say to Rec.709), that works fine on RED RAW. In general you cannot "passthrough" any RAW codec from any manufacturer using any software. Normally you want something like ProRes 4444, else why shoot RAW. I just tested 6k and 8k REDRAW from a Komodo and V-Raptor in EditReady 22.3.3, and it transcodes to H264 or ProRes 4444 fine. Is Edit Ready not compatible with Canon RAW or Red Raw? Are we forced to convert to Prores or DNxHD? I notice there is no ability to convert to CDNG either, which would be better for Prores Raw when coloring in Resolve. There is no option to preview (play) the files in edit ready either before executing the passthrough. It shows as CRM in "Get Info" but I cannot import the files into FCPX at all. Problem is that even though I have it set to passthrough, Edit Ready is converting it to a. One of you recommended I use Edit Ready so bought it and have been trying to do a passthrough from the card folder to an edit ready folder for importing.
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